The objective of gap analysis is to analyze the organizations’ processes and benchmark them with the CMMI^® model. The results of gap analysis will bring the existing gaps and CQAL assists organizations’ to initiate and implement action plans to close the gap by building processes.

CQAL’s ISACA-authorized Lead Appraisers^SM perform Benchmark Appraisal Appraisals. Benchmark Appraisal Appraisals are intended to assist organizations to find continuous process improvements, Through Benchmark Appraisal Appraisal, an organization’s Maturity/Capability Levels can be appraised with respect to CMMI^® Models.

CQAL had developed Six Sigma appraisal methods through CQAL Authorized Appraisers conducts Six Sigma appraisal. Through this appraisal, the level and degree of institutionalization of Six Sigma practice is appraised and potential improvement opportunities are found out. The effectiveness levels are awarded on the basis of ROI and effectiveness of Six Sigma projects with respect to business goals and customer satisfaction. The appraisal methodology is in line with the triangular strategy of “Approach, Deployment, and Results”.

CQAL facilitates organizations to make significant improvements in the way they manage the services, relationships, processes, people and technologies required to deliver and support IT services and products with world class standards. CQAL’s methodology is based on the standards and processes described in the ITIL^®. ITIL (IT Infrastructure Library) provides a framework of “best practice” guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world.